FAQs

Here you can find answers to our most frequently asked questions

 

1. ORDERS & PERSONALISATION

Q- Can I Change my order after it is placed? 

A- We cannot guarantee that you will be able to change or cancel your order once you have placed it, especially if it is a personalised item. However if you contact us within 12 hours of ordering we will do our best to help you out.

Q- Where do I enter personalisation details?

A- You'll see a customisation box on the product page before you add the item to your cart. 

Q- What if I make a mistake when inputting personalisation details?

A- Please contact us as soon as you notice any errors made! if your order hasn't gone into production, we'll do our best to update it.

 

2. SHIPPING & DELIVERY

Q- How long does it take to receive my order?

A- Most orders ship within 2-4 business days. UK delivery is usually 2-5 days after dispatch. International deliveries can take 10-14 on average to be delivered. You will find more information on this on the product description of the item you are interested in.

Q- Do you ship internationally?

A- We currently only ship within the UK (more regions coming soon!).

 

3. DIGITAL PRODUCTS

Q- How do I receive my digital download?

A- You'll get a link to download your file directly after checkout, and by email too.

Q- Can I edit the digital products?

A- Yes! Most of our downloads are fully editable in Canva or come with fillable PDF fields. Details are listed on each product page.

 

4. RETURNS & ISSUES

Q- Can I return a personalised item?

A- We don't accept returns for personalised items unless there's a mistake or damage. Please contact us if something isn't right.

Q- What should I do if my item arrives damaged? 

A- Email us with a photo within 7 days and we'll make it right.

 

5. GENERAL

Q- Do you offer discounts for bulk bridal party orders?

A- Yes! Depending on the item(s), Email us for custom bundles and bridal party sets.

Q- Do you offer custom designs?

A- We would love to hear your ideas! Drop us a message to see if we can create something just for you!